FAQs

PRODUCTS

Q: WILL I GET ACNE IF I USE ESSENCE WITH THE INSTRUMENT? DO I NEED TO CLEAN AFTER USE?

A: It will not cause acne if the essence used is suitable for your skin. To prevent from excess nutrition and your skin doesn’t absorb, you’d better clean the skin with water after use, and then moisturize.

Note: Essence is not included in the package.

Q: IS THE USING TIME OF EACH MODE EXTENDABLE?

A: To avoid burdening the skin, each mode of the instrument is set with an intelligent timer. It is not recommended to extend the using time.

Q: CAN I USE THE INSTRUMENT DURING MENSTRUAL PERIOD?

A: Since the secretion is unstable during the menstrual period, it is not recommended to use during the menstrual period. Use the instrument after the menstrual period.

Q: CAN I PROCEED TO THE NEXT TREATMENT AFTER ONE TREATMENT IS OVER?

A: Yes. There is no need for any recovery period or rest time if you have no discomfort nor pain during use.

Q: MY SKIN IS SENSITIVE. WILL IT BE ALLERGIC OR PAINFUL?

A: If so, you can do the allergy test before use. You might feel a slight pain when using EMS mode, which is normal. It is recommended to use the lowest intensity for sensitive skin. Slight redness or heating after use is normal. If adverse reactions such as allergies occur, please stop using it immediately."

Q: CAN I USE THIS DEVICE WITH A DIFFERENT GEL?

A: You can use any Gel or essence; Even the mask.

Q: WHERE CAN THE REJ TECHNOLOGY BE USED?

A: One of the unique features of the Anjou beauty device is that it harnesses both REJ & second generation Multi-RF modes; you can switch between the multi-RF and other modes; Instructions on how to switch between these modes can be found in the user manual.

Q: WHERE ON MY BODY CAN I USE THE DEVICE?

A: The Anjou beauty device can be used on your face, neck and under-eyes, although please always make sure to read and understand the user manual before any treatments. If you would like to use the Anjou beauty device around your under-eye area, use the device over eyelids, closed eyes, lips, ears, without breasts and thyroid area.

 

ACCOUNT

DO I NEED TO REGISTER BEFORE PLACING AN ORDER?

Yes, you do. You can browse our product without registering. Once you are ready to place an order, we will prompt you to login or register with us.

HOW DO I REGISTER?

Click “Sign in” at the top right corner of our website. You can register with Facebook, or your email account.

WHAT IF I FORGET MY LOGIN PASSWORD?

Click the “forgot password” at the Sign in page, fill in your registered email then we’ll send a new password to your registered email.

HOW CAN I CHANGE MY ACCOUNT PASSWORD?

You can change your password after you login your account.

HOW DO I UNSUBSCRIBE FROM YOUR EMAIL NEWSLETTER?

You can click “Unsubscribe” at the bottom of every received newsletter email.

 

ORDERS

CAN I CANCEL MY ORDER?

Yes, you can always cancel your order before it is shipped. If the order is unpaid, you can cancel directly by yourself. Just find your unpaid order in My Orders and click "Cancel Order" button.

If you've piad your order, please email us through support@anjoubeauty.com

Once your order is shipped, it can no longer be cancelled. Then please follow our return policy, thank you for your understandings.

WHY WAS MY ORDER CANCELED?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.

NEED TO CHANGE SOMETHING ON MY ORDER, HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately via support@anjoubeauty.com. Once the parcel was processed and sent to the post office, we will be unable to make any changes.

HOW DO I USE A DISCOUNT CODE?

If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.

 

PAYMENT

IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?

Please don’t worry; it is safe to order on our website.

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.

During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.

WHY MIGHT MY CREDIT CARD BE REFUSED?

Your credit card may be refused for any of the following reasons:

The card may have expired. Check that your card is still valid.

You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.

 

SHIPPING

I ENTERED THE WRONG ADDRESS.

We'll need to update this with the carrier. Please get in touch straight away with your order number and correct shipping address, and we will attempt to make this change for you! Please note that this change may slightly delay your shipment or delivery time by about 24-48 hours.

CAN I TRACK MY ORDER?

Yes. On the day of shipment we'll email you shipping confirmation that includes order-tracking information. You'll be kept informed of the transportation process at every step. You may also access shipping information by viewing Track Order page.

WHY MY ORDER STILL NOT SHIPPED?

Usually it takes about 1-2 days to prepare for your order since a perfect product needs a reasonable preparing period.

Please be assured that once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us via support@anjoubeauty.com.

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

Once your order is shipped, you will get a confirmation email including the tracking number automatically. That's how convenient it is.

You can also check order status information in My Account. Sign into My Account and click on ORDERS, the order status would be displayed here.

HOW CAN I CHECK MY ORDER STATUS?

You can check your order information in My Account. Sign into My Account and click ORDERS. The order status would be displayed here.