USE OF THE WEBSITE WWW.ANJOUBEAUTY.COM/ (THE “SITE”)
Your use of the Site, purchase of Products offered on the Site (“Products”) and use of other available Services (the “Services”) offered on the Site will be subject to these terms, and by using the Site you agree to be bound by them. You may only use the Site for your personal, non-commercial use in accordance with these terms.
We cannot guarantee the continuous, uninterrupted or error-free operability of the Site. There may be times when certain features, parts or content of the Site, or the entire Site, become unavailable (whether on a scheduled or unscheduled basis) at our sole discretion without notice to you.
If you cannot agree to and comply with this agreement and its requirements, please do not use the Services provided. We may suspend or terminate your login id and access to the Services, at any time without notice if, in our opinion, you breach these terms including providing false details for the purposes of registering as a user.
CHANGES TO THE SITE AND TERMS; THIRD PARTY LINKS
We may change the content of the Site from time to time. Whilst we try to make sure that all information contained on the Site (other than any user generated content) is correct, please let us know if you believe this not to be the case.
We reserve the right to change these terms from time to time without liability to reflect legal or regulatory changes, to update them generally or for other reasons we deem appropriate and such modifications shall be effective immediately upon posting of the modified terms on the Site.
The Site may from time to time, include links to external sites. We are not responsible for the content of these other sites, including those third party sites that may display our logo or branding, and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of our association with their operators.
If you are a minor under the age of 18, you may only use the Site in conjunction with your parents or guardians. We do not knowingly collect personal details from users under the age of 18. If a child under 18 submits information through any part of the Site, and we become aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible.
INTELLECTUAL PROPERTY RIGHTS
and trade marks) are owned by us or our licensors. Except as expressly set out here, nothing in these terms gives you any rights in respect of any intellectual property owned by us or our licensors, and you acknowledge that you do not acquire any ownership right by downloading content from the Site. In the event that you print off, copy or store pages from the Site (only as permitted by these terms), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.
Unless otherwise noted, all intellectual property rights in any content of the Site, (including text and other materials, graphics, photography, images, video, sound illustrations, Product layout and design, icons, software
The Anjou and Anjoubeauty the Site names, logos, and other identifying marks are owned by our licensors or us. Other featured words or symbols, used to identify the source of merchandise or Services, may be the trademarks of their respective owners.
ORDERING & AVAILABILITY
Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit
Your order constitutes an offer to us from you to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that we have received and accepted your order and notifying you that your order is being processed (“Order Confirmation”). The contract between you and us in relation to the Products ordered (“Contract”) will only be formed when we send you the Order Confirmation. We will send you a further email to notify you when your goods have been dispatched containing tracking information for your order.
The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Confirmation.
PRICE & PAYMENT
The price of Products is as quoted on the Site. Prices include delivery costs of the Product to the address specified when you place your order.
The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. Ownership of the Products shall pass to you upon receipt of payment in full by us.
ADDITIONAL FEES – TAXES, DUTIES, CUSTOMS
The Fees are typically determined based on a combination of factors that may include:
• The merchandise's country of origin or manufacture
• The merchandise classification, using a system adopted by the countries that we ship to
• VAT rates are set by the country to which the order is shipping
• Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process
Delivery Time = Handling Time + Shipping Time (+ any holidays)
Most online orders may take up to 1-2 days(Exclude Weekends) to process before shipping from our warehouse.
Shipping time depends on the shipping methods you choose: Standard Shipping within the U.S.It will take 3-7 business days for delivery depends on your location.
Freight Ocean Shipping
It will take 10-15 15-25 business days for delivery depends on your location.
PS: Due to COVID-19, we are experiencing manufacturer and distribution delays. At the same time, orders are shipped via UPS or FedEx are also experiencing delivery delays.
Has my order been dispatched yet?
Most orders are generally dispatched within 24 hrs (Excludes Weekend) but may up to 72hrs, sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at email@example.com and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 3 days before the package is checked into the carrier's tracking system.
Do your prices include VAT?
VAT is only for orders within the EU (European Union).
As we ship EU orders from German/UK, so we can deliver goods free of VAT.
My item arrived broken or damaged what can I do?
If your product is damaged please take photos and a video then send them to firstname.lastname@example.org. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packagings.
This is the carrier's responsibility to handle them with care, we have no control over this.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.
I don't have a tracking number, when will I get it?
When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at email@example.com for an update on your tracking.
For more shipping information, please contact us via email or in the ‘Contact Us’, we will usually get back to you within 24 hours.
OUR REFUNDS POLICY & CONSUMER RIGHTS
Every purchase is risk free. If for any reason you are not satisfied with your Product and wish to return it, you have 7 days to return such item(s).
Please note that we can only accept returns of:
• any Product which has been sealed for health protection reasons and so cannot be re-sold provide that it is returned unopened, unused, in its original packaging and in its original condition, enclosing your proof of purchase;
• any other Product if it is still in its original packaging and in a resaleable condition, enclosing your proof of purchase.
In every case, you will also need to return any free items that were delivered to you with the Product You will receive a full refund of the price paid for the Product(s). We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your return.
Details of the consumer rights described above, and an explanation of how to exercise them, are provided below and in the Order Confirmation. Nothing in this section affects your legal rights.
If you are returning your Product to us you must contact our customer Services department at:
firstname.lastname@example.org who will provide you with a printable return slip with a confirmation number to include with your return shipment, along with the address for returning the Product to us. Please be sure to package the parcel securely (making sure you include a note of your name, address and returns number inside the parcel) and then return it to us. You must return the Products to us within 7 days of notifying us of the return. You will be responsible for the cost and risk of returning the items to us.
You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration from you.
If any Product you order is damaged or faulty when delivered to you, the price of the Product shall be refunded to you in full, including the cost of delivery. If you believe a Product was delivered damaged or faulty, you must inform us using the returns process set out under the paragraph above.
Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) You see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.
Any information on the Site regarding sizing and technical specification of Products is included as a guide only. If you are in any doubt as to the size or technical specification of any Product you require, we recommend that you contact us prior to placing an order at: email@example.com.
If you wish to include a Product review, we ask that these give genuine feedback, are respectful and non-threatening. We have a zero tolerance policy for any review designed to mislead or manipulate fellow customers. We do not accept reviews that are defamatory, invades the privacy of others, that contain obscene, unlawful or intolerant language.
We don't allow anyone to write reviews as a form of promotion and will remove at our discretion:
• A negative review from a seller of a competitor's product.
• Multiple negative reviews for the same product from one customer.
• A review in exchange for monetary reward.
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
Subject to the above, we will use reasonable endeavours to verify the accuracy of any information on the Site but make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the Site or that it will be timely or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
• economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
• loss of goodwill or reputation; or
• special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
Any liability we do have for losses you suffer is strictly limited to direct losses that were reasonably foreseeable in which case our liability shall be limited in each case to a sum equal to the price paid by you for the Products in respect of which any such damage or loss arises. This limitation of our liability does not affect any of your statutory rights.
If any provision of these Terms is held by any competent authority to be invalid, unlawful or unenforceable in whole or in part, the validity or enforceability of the remaining part of the relevant provision and any other provisions will remain unaffected nor will it affect the validity or lawfulness of that provision in any other jurisdiction.